"the very last one in a very long line"
Archive for May, 2008
Far From Always Being Right, the Customer Is on Hold
May 26th
Having been in customer service for nearly all of my adult life, as far as I’m concerned, the customer is always right.
“I’ve listened to thousands of people interacting with machines,†Mr. Rolandi said. “You hear sighs of resignation. You hear people swear. If businesses knew what I knew, they would not design them this way. Many people do not take into account the emotional state of the customer. When you call someone for customer service, you’ve got a problem and you’re probably in a bad mood. You hear someone telling you your call is so important that we won’t let you talk to a human. Then they slap people with too many options, and eventually, you’re in a fight with the system. When you do get a customer representative, you’re loaded for bear.â€
gas prices by zip code
May 24th
Just enter a zip code, and it tells you which gas stations have the cheapest (and the highest) prices on gas in that area. A map displays the gas stations in that zip code. Underneath it is a list of these gas stations, their addresses, and their gas prices; the list is sorted from cheapest to most expensive. This site is similar to GasBuddy.com, but I find MSN’s site cleaner and easier to read. Keep it simple, as I always say. Thanks to Dad for the link!
Mr. Tony on the price of oil
May 24th
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dog dances on “Britain’s Got Talent”
May 24th
Salem doesn’t stand a chance against Gin.
Thanks to Chris for the link!
